Refund Policy
We keep cancellation simple and predictable, so you always know where you stand before a chauffeur is dispatched.
Free cancellation
Cancel more than 3 hours before your scheduled pickup and you are charged nothing. Any amount already paid is refunded in full.
Late cancellation
Cancellations made within 3 hours of pickup are charged at 50% of the confirmed fare, reflecting the chauffeur and vehicle already committed to your journey.
No-shows
If no passenger is present at the pickup point after the included waiting allowance and we cannot reach you, the booking is charged in full.
Amendments
Changes to time, pickup point or vehicle class are free of charge subject to availability. Where a change moves you into a higher vehicle class, the fare difference applies.
Refund timescales
Card refunds are issued within 3 working days and typically appear on your statement within 5 to 10 working days depending on your bank. Bank transfers are returned within 5 working days.
Service failures
If we arrive late through our own fault, or the vehicle class delivered is lower than booked, contact us within 7 days and we will refund the difference or the affected fare in full.
Last updated 2026. EMARATIKA Global.