Privacy Policy
We collect only the information needed to arrange and deliver your journey, and we never sell it. This policy explains what we hold, why, and how you can have it removed.
Information we collect
Your name, phone number, email address, pickup and drop-off locations, travel dates and times, flight number where provided, passenger and luggage counts, and any notes you add to a booking. Payment details are processed by our payment provider and are never stored on our systems.
How we use it
To confirm and dispatch your booking, to allow your chauffeur to reach you, to track flights for airport pickups, to issue receipts and invoices, and to respond to enquiries. Corporate accounts also receive consolidated trip reporting.
Sharing
Booking details are shared with the assigned chauffeur and, where relevant, with the corporate account holder or hotel that arranged your transfer. We share data with authorities only where legally required.
Retention
Booking and invoicing records are retained for the period required by UAE tax and commercial regulation. Enquiries that do not become bookings are deleted within twelve months.
Your rights
You may request a copy of the data we hold about you, ask us to correct it, or ask us to delete it where no legal retention obligation applies. Email us and we will respond within thirty days.
Security
Data is transmitted over encrypted connections and access is limited to dispatch and accounts staff who need it. Card payments are handled under PCI-DSS with 3-D Secure.
Last updated 2026. EMARATIKA Global.